Tyrrell Publicity & Promotions

Tyrrell Publicity & Promotions

Level 2, 10-16 Queen Street, Melbourne, 3000
PH: (03) 9629 7000    e: leanne@tyrrellpr.com.au

Our Media Room

you are in: Home Page > Our Media Room

FIRST CONTACT OPENS STATE OFFICE IN ADELAIDE


An Executive Concierge service company has introduced professional five-star hotel concierge services into corporate facilities across Australia – with their new state office recently opening in Adelaide. The Melbourne-born company - First Contact –believes it has harnessed the secret to keeping corporate tenants happy and has proved that five-star hotel training is in high demand in the Adelaide corporate sector with their unique services introduced earlier this month.

First Contact's services manager in Adelaide - Matthew Blackburn - agrees that the hospitality skills gained from hotel training can be used in Adelaide's corporate context as a basis for excellent customer service delivery. Matthew has worked in hospitality all his life - with a long history working in hotels such as Stamford Hotels & Resorts and The Sebel Playford placed in charge of team porters and head of concierge.


"I am excited to start a new chapter of my life with First Contact and eager to support their professional reputation as the national service leaders here in Adelaide", says Matthew.
This September, First Contact will be celebrating their 10th Anniversary as Australia's leading corporate reception and concierge services provider with more than 180 employees across the country and expanding.


"It's a well-known fact in the world of luxury hotels that the most influential person for an organisation is the one who makes the first contact with the customer. So why wouldn't companies want this for their business - which First Contact believes proves that five star hotels are not the only place for high end service", said First Contact CEO- Paul Schmeja.


Since 2006, First Contact has been recruiting the best luxury hotel personnel and placing them in front-of-house positions in major corporate office buildings throughout Australia and now the pioneering group is planning expansion into Asia - where there is huge demand.


Corporate Concierges operate much like those in a hotel but unlike hotel guests staying a few nights, their corporate customers are permanent residents - office workers and executives who come to rely on the Concierge to support them when their professional lives get too busy.


"The term ‘Concierge' is generally understood but often misused - so it is our mission at First Contact to educate the corporate sector on what the term actually means and what level of professionalism and service should be expected when you get a good one", said Mr Schmeja.
First Contact are the pioneers in the business of Corporate Concierge managed solutions, with a strong culture inspired by their senior management's decades of experiences in premium five-star hotels throughout Australia and the globe. Since they first started in 2006, when the role of Concierge was rarely found out of a hotel, many wannabe competitors have tried and failed; unable to match First Contacts service culture, professionalism and network.


In the ten years since their foundation - First Contact now has 180 employees across Australia with plans to expand into Asia. With an unchallenged reputation in the national Australian building management and Corporate Concierge industry - their staff are sourced predominantly from Australian premium hotels and resorts.


Using thorough recruitment processes, First Contact employs only those people who have the highest five-star hotel service experience, understand the key role their service has in the presentation of a company brand and are capable of implementing the established and professional First Contact systems.


For hospitality professionals, working with First Contact as a Corporate Concierge is a lifestyle choice and a way to advance their career in hospitality, continue to be passionate about providing great customer service with the added benefit of corporate work hours and weekends off.
"The position of Corporate Concierge is a senior position for someone with at least 3-5 years experience in the luxury hotel industry looking for a lifestyle change. On average, First Contact retains their staff for almost four years which is four times longer than most hotel employers", said Paul.


Currently the First Contact client portfolio list reads like the "Who's Who" in premium corporate real estate locations across Australia. These Building Owners and Managers see the value in the hotel training and development of First Contact staff and the scope of services provided by First Contact which include: Concierge Services, VIP Support, Client Floor/ Meeting Room Management and Reception Services.


They are currently on the look out to recruit new senior members of their national Concierge team - throughout all capital cities in Australia.


"Your time working in hospitality is the best experience you can list on your Resume as it shows you have people skills, intuition and a knowledge of what makes a customer happy. All of these are relevant out of the Hotel context and what we are looking for in potential employees at First Contact", said Mr Schmeja.


More information: www.firstcontact.co

Need a Comment?

Media Contact: Jessica Wood on 03 9629 7000